Refund Policy

ArchiClarity provides upscale (resolution enhancement) and enhancement services for architectural visuals and other digital images using artificial intelligence technology. The refund policy outlined below explains the terms and conditions regarding refunds and returns for our services.

  1. REFUND CONDITIONS FOR DIGITAL SERVICES

1.1. Used Services:

  • No refunds are provided once digital image processing services (upscale and enhancement) have been completed.

  • Purchased credits are non-refundable once used.

1.2. Unused Credits:

  • Full refunds can be requested for unused credits within 30 days of purchase.

  • After 30 days, refunds for unused credits are not provided, but credits remain valid in your account.

1.3. Technical Issues:

  • If our service cannot be completed due to a system error or if results do not meet expected quality, notify us within 7 days, and we may: a) Refund credits used for the specific processing. b) Alternatively, offer free reprocessing of the same visual.

  1. REFUND POLICY FOR SUBSCRIPTIONS

2.1. Initial 7-Day Refund Right:

  • For new monthly subscriptions, you can receive a full refund if canceled within the first 7 days.

  • If any services were used during this period, a partial refund will be provided after deducting the value of used services.

2.2. Long-Term Subscriptions:

  • For 3-month, 6-month, or annual subscriptions, you may request a partial refund based on the remaining period if canceled within the first 14 days.

  • After 14 days, partial refunds for long-term subscriptions are not provided.

2.3. Automatically Renewed Subscriptions:

  • Refunds can be requested within the first 48 hours after automatic renewal.

  • If your subscription has been automatically renewed and you did not intend to renew it, contact us within 48 hours of the renewal date.

  1. REFUND REQUEST PROCESS

3.1. Creating a Refund Request:

  • Submit your refund request via your account or through our support email.

  • Include the purchase date, order number, and reason for the refund request.

3.2. Refund Processing:

  • Refund requests are usually reviewed and resolved within 5-7 business days.

  • Approved refunds will be returned to the original payment method.

  • Refunds to credit or debit cards may take 5-10 business days, depending on your financial institution.

  1. REFUND METHOD

Refunds will be returned to your original payment method as follows:

  • Credit/Debit card payments: Returned to the card used

  • Other payment methods: Returned through the original payment channel

  1. CONTACT

If you have questions or concerns regarding our refund policy, please contact our support team:

  • Email: contact@blick3d.com

  • Contact form: Available on our website's contact page

This refund policy is governed by the laws of the Republic of Turkey and is effective as of March 8, 2025. ArchiClarity reserves the right to amend this policy without prior notice.