Delivery Policy

ArchiClarity provides digital image upscale and enhancement services, and therefore, no physical product delivery is available. This policy outlines how our digital services are delivered and clarifies user expectations.

  1. DIGITAL SERVICE DELIVERY

1.1. Delivery of Processed Images:

  • Images uploaded by users are processed according to the selected upscale or enhancement options.

  • Once processing is complete, processed images become immediately accessible in the user's account.

  • Users can directly download the processed images from their accounts.

1.2. Delivery Time:

  • Processing time varies depending on image size, selected processing type, and current system load.

  • Average processing time for standard images ranges from 1 to 5 minutes.

  • For high-resolution or complex images, processing may take between 5 to 15 minutes.

  • Processing times may occasionally increase during periods of high system usage.

1.3. Notifications:

  • Users can track the status of their processing tasks directly from their accounts.

  1. PROCESSING FAILURE

2.1. Technical Issues:

  • If image processing fails due to system errors or technical issues, credits used will automatically be refunded to the user's account.

  • Users will receive a notification and can retry the processing task.

2.2. Inappropriate Content:

  • If uploaded images violate our Terms of Use or content policies, processing may be denied.

  • Users will be notified, but credits used may not be refunded.

  1. DIGITAL CONTENT ACCESS AND STORAGE

3.1. Access Duration:

  • Processed images will be stored and remain accessible in user accounts for at least 30 days.

  • Premium subscriptions may offer longer storage durations based on the subscription plan.

3.2. Download and Backup:

  • Users may download processed images from their accounts at any time.

  • It is recommended that users download and back up processed images to their personal devices or storage spaces for long-term access.

3.3. Automatic Deletion:

  • Processed images older than 30 days or when storage limits are reached may be automatically deleted.

  • Different storage durations and limits may apply to premium subscriptions.

  1. SUBSCRIPTION AND CREDIT ACTIVATION

4.1. Subscription Activation:

  • Purchased subscriptions become active immediately upon payment confirmation.

  • Subscription durations start from the activation moment.

4.2. Credit Activation:

  • Purchased credits are instantly added to user accounts upon payment confirmation.

  • Credits become immediately available for use once added to the account.

  1. PLATFORM ACCESS

5.1. Continuous Service Goal:

  • ArchiClarity aims to provide 24/7 service availability, but planned or unplanned interruptions may occur.

  • Notifications will be given in advance for planned maintenance and updates.

5.2. Technical Issues:

  • In case of technical difficulties or platform outages, efforts will be made to restore services promptly.

  • Extended outages may result in additional subscription time or compensation for subscribers.

  1. CONTACT

If you have any questions regarding our delivery policy or digital service provisions, please contact our support team:

  • Email: [support email address]

  • Contact Form: Accessible via our website’s contact page

This delivery policy is effective as of March 8, 2025. ArchiClarity reserves the right to amend this policy without prior notice.